Stupid Co-Workers

 From the title of this thread you already know I'm about to talk about work shenanigans.   Unfortunately when you have to work with different people there are times when you clash with them.   In my case I mostly interact with my team online and even when going to the office, I still interact online since the majority of my team works in the Indianapolis office.

So there are a couple folks that are struggling in the support role.   They let their cases drag out for weeks and months without updating their customers.   This of course results in customers being angry and then management usually has to reach out to other engineers such as myself to clean up the mess.

One of those folks I will call Jerry.   Jerry has a habit of sitting on his cases and continuously using stalling tactics.   He also would not reach out for assistance only taking action when the case got escalated and then management needed to step in.

My manager found a role with a team where he would not be required to think.   Pretty much the role would be resetting passwords for users or activating various features.   Since he was transitioning his remaining cases were handed off to various team members.   I was stuck with two of his cases.   Sadly both of these cases were simple cases that could've been resolved that same day.   Instead they were dragged for more than 30 days.   

One of those cases I got on a call with the customer and Jerry.   After I explained the solution the customer understandably was exasperated that it took almost two months to resolve.   I asked him to create a request so I could get credit for the assist.   He never did so and wound up closing the case before it could be done.   I debated if I should reach out to management to complain but decided it wasn't worth the hassle.

His other case I inherited I was able to resolve the issue and received the same exasperated reaction.   I've had a harder time closing the case as the customer is now stalling wanting to see if another person had any questions.   But I'm hoping I'll be able to close it finally sometime this week.

As bad as Jerry was, there's one other employee that is even worse.  Roni is one of those millennials that does the bare minimum but knows how to skirt the system to get by.   He's done such things as messaging teammates and saying that he's at the spa while he's supposed to be at work.   He's teased my manager mercilessly and even made an ignorant comment asking her if she bathes.

He reaches out to team members to ask questions but when you reply back he disappears.   He is always hiding himself from being seen online.  

When our area was hiring new engineers and they were looking for team members to act as mentors, he asked my manager if he could be a mentor.   She told him "hell no".   Why would she want new employees to emulate his behaviors?

There is a mandate that all senior employees must have the Advanced Admin cert as well as the AI Associate cert by the end of April or mid-May at the latest.   The assumption is if they're unable to get it then they may be terminated.   Roni does not have either.   I'm praying that he's unable to get them and maybe they'll finally be able to get rid of him.

He is so lazy and I hate that he was moved to my swarm team.   He's become quite the distraction to the channel and I dread having to assist him on his swarms as all he does is cut and paste any responses and sends them to the customer.   For example one of his cases that I helped him on, I asked him if he could "please ask the customer for clarification on their question".    I checked out his case and his response to the customer was "please ask the customer for clarification on their question".   What an idiot!   Surprisingly the customer did not blow up considering he talked to them in the third person.

Every job has their crazy, stupid people.   Those are just a couple of them that I've had to deal with or still have to deal with periodically.   I'll definitely have to keep things posted on Roni.   A Roni that's definitely not the one to make their daddy real proud or the kind of Roni that stands out in a crowd (well actually he does but for all the wrong reasons...LOL)  Bonus points if you know where that line came from.   Hint...it's a popular song from a 90's R&B bad boy.