Roni Out

 Just last week I posted about my lazy co-worker Roni and his latest antics at work.   He has caused lots of havoc in the team with how he handled cases and his lackadaisical way of working.   It's been quite the morale buster seeing how he got away with a lot of things.   But I know my manager has been documenting everything that he's done whether it's been his lack of responses on cases or his lack of participation in some of our team building activities.   I noticed too that his name was not on any of the new trainings that were being offered to the team.

I ended up with one of Roni's nightmarish cases because he was supposedly studying for a Data Cloud certification and couldn't concentrate on that and his existing cases.   I was complaining about it to one of my colleagues and imagine my shock when my colleague mentioned that Roni's account was deactivated.   I was on the train on my way home when we were communicating by phone so I didn't see the deactivation right away.   I didn't believe it at first since this same colleague who I'll call Alvin and I joked that it would be another five years before he was let go.

We were disgusted because several good employees were let go last month and we couldn't believe that Roni was still there.   But maybe that may have been the catalyst that set things in motion for his firing.   I knew my manager was documenting everything when she asked me to make a public comment on our work channel to mention that Roni did not reach out to me to meet after I tried to schedule a meeting with him.   With that said I don't wish ill-will on Roni.   I just wanted him to do his fair share of work.   As I said before, he definitely bought all of this on himself.   I do hope he learns a lesson from all this and if he's given the opportunity again, he makes more of an effort in his next role.

As for the nightmarish case, I unfortunately have my hands cut out for me.   The documentation left on the case has been lacking.   The customer on the case has been complaining almost non-stop about the lack of support received.   Roni created an investigation but unfortunately didn't leave much information and sent it to the wrong team.  That team wound up rejecting the investigation and I'm left starting at square one.   To top it off Roni lied to the customer and said the investigation is being reviewed still.    I will probably have to call the customer to introduce myself and get clarity on some examples I can share.  I no doubt will have to hear the customer complain.   But this too will pass.   The silver lining is that my manager said if the customer leaves a bad review, that she would be able to absorb the rating.   I got this.